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Customer Service and Policy Information

 GEM Firearms was founded in 2023 as your one top shop for firearms and sporting good supplies.

Secure Ordering

GEM Firearms is committed to providing a safe and secure shopping environment for our customers. We consider the online security of your payment and personal information to be a top priority. All debit/credit card and PayPal transactions are backed by our Safe Shopping Guarantee which promises that you will never pay for any unauthorized charges made on your account by GEM Firearms

We are dedicated to assuring that:

  • All payment information, including credit card number, name, address, etc. is encrypted via Secure Socket Layout (SSL) during order checkout. SSL is industry standard technology that ensures that all information sent to us remains private and cannot be read by any third parties during transmission.

  • All credit card information is processed via a secure payment gateway that protects all personal information. 

  • We use industry-leading secure servers that ensure that our ordering process is up-to-date, safe, and capable of protecting your personal information.

  • All purchases paid via PayPal are automatically eligible for PayPal Buyer Protection and are covered against fraud for the full purchase price of your order.

Please note that in addition to placing orders online, you can always place orders for any of our items via phone.

For any additional questions or concerns about the safety and security of your personal information, please contact us.

Shipping Policy & Free Shipping Offer

GEM Firearms provides FREE Value Shipping to the contiguous 48 states, and  DC on qualifying orders over $100. All other orders will be charged competitive shipping rates. For exact rates, use our convenient online shipping calculator found in the cart and in checkout.

In-Stock Inventory, Availability & Backorders

 

GEM Firearms offers one of the widest selections of gear you'll find anywhere, many items shipping quickly from our partners across the country, and the unique ability to take backorders on hard-to-find items, working tirelessly to fulfill them by working with our extensive supply chain.

If you have questions about inventory or product availability, Contact us.

Order Cancellation

At GEM Firearms, we know that sometimes plans change, and that's why we make it easy to cancel your orders! If you decide you would no longer like an item that you ordered, you can cancel it any time before we begin preparing the item for shipment.

Return Policy & Free Return Shipping Information

We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with a purchase, you may return most items within 30 days of receipt for an exchange or full refund. 

Payment Options

We want your shopping experience with us to be both safe and convenient. We offer a wide variety of payment options so that you can choose the one that best fits your needs. GEM Firearms accepts most major debit and credit cards, PayPal and PayPal Credit.

Ammunition Sales Policy

 

We're very excited to offer ammunition to our customers, and we hope that you share that excitement with us. We want your shopping experience with us to be the best it can be, so while you're adding ammo to your cart and planning your next trip to the range, please keep in mind that you must comply with all relevant terms of our Ammunition Policy and applicable United States federal, state, and/or local laws and regulations.

Unfortunately, we aren't able to support sales of ammunition to several locations right now, including the states of Alaska, California, Connecticut, Hawaii, Maryland, Massachusetts, New Jersey, New York, Washington D.C, P.O. Boxes, and U.S. Territories. We know that's disappointing. We are working hard to do what we need to do to serve you in the future.

Product & Brand Specific Policies

GEM Firearms is continuously adding new brands and categories to meet our customers' needs. Please note that certain products, brands, and programs require exceptions to our normal policies and procedures.

Sales Tax

 

Sales tax, if any, is charged based on the applicable state and local sales tax regulations and rates.

GEM Firearms withholds sales tax as required by law; these laws are subject to change. In addition, GEM Firearms reserves the right to change this policy as needed.

Order Verification

Pricing

Please note that pricing and availability are subject to change without notice. All prices listed are in U.S. dollars.

Privacy Policy

 

GEM Firearms respects consumer privacy and works to safeguard your personal information while complying with all United States Federal and State laws and regulations. We are dedicated to providing you with the superior customer experience that you know and expect from GEM Firearms. We view your privacy as an important component of your customer experience and ensure that your personal information is handled in a safe and responsible manner.

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